Salon Policies

CANCELATION POLICY

WE KINDLY ASK THAT 24 HOURS NOTICE WILL BE GIVEN FOR ALL CANCELATIONS OR CHANGES TO EXISTING APPOINTMENTS. 

LATE ARRIVALS

SHOULD YOU BE MORE THAN 15 MINUTES LATE WITHOUT CONTACTING US, YOUR APPOINTMENT MAY HAVE TO BE RESCHEDULED.  PLEASE BE CONSIDERATE OF OUR TIME AND OTHER CLIENTS BOOKED DIRECTLY AFTER YOU. 

MISSED APPOINTMENTS

YOU MAY BE CHARGED FOR THE FULL SERVICE SHOULD YOU MISS AN APPOINTMENT MORE THAN ONCE WITHOUT NOTICE. YOU MAY BE REQUIRED TO PRE-PAY FOR FUTURE APPOINTMENTS OR LEAVE A CREDIT CARD ON FILE. PLEASE UNDERSTAND THAT WE ARE A BUSY SALON WITH PEOPLE WAITING FOR CERTAIN SPOTS, SO ALL OF OUR TIME IS VERY VALUABLE. 

 

SHIPPING 

Free Shipping across Canada on All Orders Over $100

STANDARD GROUND SHIPPING:

  • Our Standard Shipping carrier is Canada Post for all deliveries, in order to accommodate all shipping needs across Canada.  Canada Post will deliver your package to the address indicated on your order. If there is no one available to receive the order, Canada Post will hold your parcel at the closest post office where you will be able to pick it up within a set time frame. In the event the parcel is refused or not picked up within this time frame, it will be sent back to Epic Beauty Boutique with the option of re-shipping or refund, less a 20% processing fee.
  • In the event of a Canada Post outage, shipping will be through UPS following the same conditions as above.
  • Tracking is available through Canada Post and will indicate the estimated delivery date.
  • Express and Priority shipping are usually available at an additional cost.
  • Aerosol items are not eligible for air shipping due to government regulated shipping standards.

DELIVERY PROCESSING TIME: Orders are only packaged and shipped on weekdays. Orders received by 11AM MST (Monday-Friday) are typically processed the same day. Orders received after 11AM MST are normally processed the next business day.  Orders can take anywhere from 2 to 14 business days to arrive.

SHIPPING FEES:  Some oversized and/or overweight items will incur an additional surcharge.

PRODUCT DISCLAIMER: While great care has been taken to ensure the accuracy of all prices, descriptions, and images, Epic Beauty Boutique reserves the right to correct errors or misprints, and adjust prices accordingly.

USE AND FITNESS OF PRODUCT: Epic Beauty Boutique will not be liable for any product sold that has been damaged, rendered defective, or from any injury suffered as a result of accident, misuse, abuse, improper or inadequate maintenance of the product, or by any operation outside the normal usage parameters as described in the user instructions shipped with the product, or any other external cause.

RETURNS & EXCHANGE

NO HASSLE CUSTOMER EXCHANGE POLICY: Epic Beauty Boutique guarantees guest satisfaction on the products and tools we sell. In-store or online purchases are able to be exchanged at our location only, provided the following guidelines are met. Online Clearance items are final sale. 

LIQUIDS:  All liquids may be exchanged only, provided that the exchange is made within 14 days of original purchase date and is accompanied by proof of purchase, such as a receipt, or alternatively, if the customer's purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging, any accompanying free product/gift*), and liquid must be unopened in original packaging. If the customer is unable to find a suitable product exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the originally purchased product will be issued.

STYLING TOOLS: All styling tools may be exchanged only, provided that the exchange is made within 14 days of original purchase date, and is accompanied by proof of purchase such as a receipt, or alternatively, if the customer's purchase history and contact information is on file. All original components must be returned at that time (ie. original packaging and if applicable, any accompanying free product/gift*). If a customer is unable to find a suitable product exchange, or the desired item is not in stock, a gift card in the amount of the original price paid for the originally purchased product, will be issued.

DEFECTIVE STYLING TOOLS: Styling tools with a manufacturer defect may be refunded within 7 days of original receipt, if the defectiveness is found within 1 year of original purchase date, provided they are accompanied by a receipt, and the purchaser has to contact the manufacturer directly.

PERSONAL ITEMS & GIFT CARDS: Personal items such as body care products, candles, combs, brushes, nail products, polishes, cosmetics, hair accessories, hair extensions, and opened Home Hair Care items are final sale and not exchangeable. Gift Cards are final sale and are not refundable and/or not exchangeable.

ONLINE PURCHASES: Any purchase made from www.epicbeautyboutique.com may be exchanged or refunded at our store location only, provided that the exchange is made within 14 days of the original delivery date and is accompanied by proof of purchase, such as e-mail order confirmation (electronic or paper copies are both valid as proof of purchase).  All items to be exchanged or refunded must follow the same aforementioned guidelines. If the customer is unable to find a suitable exchange or the desired item is not in stock, a gift card in the amount of the original price paid for the originally purchased product will be issued. Clearance items and prices are available online only. While quantities last. All clearance items are final sale.